What Our Patients Say

I would definitely recommend the services of Navigator to others. Nina kept an open line of communication with myself and my husband. It is very evident that she cares about her clients. I am so happy that I enrolled in this program.

November 7, 2023

I very much appreciated all the services and the helpful information and assistance. That is provided to me and hopefully others as well.

Nov 1, 2023

I would recommend the program to others. The doctors in the hospital tried their best to treat him. About the services – the workers have been a great help especially Nina, you have helped us so much with everything especially daily living essentials. We also want to express our gratitude to the surgeons. We are also very happy with the social workers who helped with our accommodations. Thank you very much!

Nov 1, 2023

I am very Thankful for all the help and support the team gave me and my family Yes i will recommend the service to the people and friends

October 29. 2023

During this debilating heart ordeal I found a very sensitive group of people. They were/are very receptive to my concerns and needs. All three organizations showed concern and were anxious to help me throughout this surgery and rehabilitation. El Camino Hospital, Sutter Hospital – CPMC, Davies Acute Rehabilitation Center and Health Navigator Foundation all helped me thru a trying, serious heart operation, learning to live with LVAD, the recovery and the ultimate return to independence in my daily life. Nina has been a shining jewel thru all these processes. Nina is a superb, genuine person in helping me in post hospital. She was always receptive and supportive in my various needs. Thank You.

October 6, 2023

The program was real helpful with all my needs. As in rides back and forth to my doctors appointments and for parking Vouchers and gas cards for when I did drive. And gift cards for groceries that was very helpful. I would like to thank Nina from health navigators for everything she has done for me so thank you Nina I really appreciate.

October 5, 2023

This is an amazing program! We were lucky enough to get the extra help offered including gas cards and grocery money. We planned for our place to stay but didn’t realize how tough it could be on our finances. This program really saved us! Thank you so much!

September 28, 2023

This foundation was a lifesaver and Nina was always there to help or answer questions. Couldn’t ask for more. I’m very grateful this foundation was available.

September 8, 2023

Nina was wonderful to work with. She was readily available and very helpful

August 16, 2023

This is a really good program. It helps us with travel expenses and groceries. It makes this difficult time a little less stressful knowing we have support and people who care about our experience.

Aug 9, 2023

Thank you so much for the help and care i received after my discharge. Everyone has been so good to me. I will never forget everyone especially Nina Winterstein for her being supportive always.

August 7, 2023

Quiero agradecer por la ayuda que nos han dado para la gasolina y comida. Vivimos en Monterey y viajamos hasta San Francisco para la citas a la clínica. Sin trabajar tanto y estar hospitalizado es una ayuda recibir para la gasolina y comida. Gracias.

I want to thank you for the help you have given us for gas and food. We live in Monterey and travel to San Francisco for clinic appointments. Without working so much and being hospitalized it is a help to get gas and food. Thank you.

Jul 7, 2023

I am blessed to have such a amazing healthcare team… They made me feel so important and comfortable… I knew I was in good hands… Also I love when they call to check on me makes me feel even more comfortable… Thank you to each and everyone of CPMC care team… Words cant even began to explain how Greatful I am…

June 21, 2023

They were super helpful and supportive. I couldn’t have done this without them.

May 12, 2023

We are thankful for the program and support. Nina Winterstein was great to work with. She was very supportive and helpful. We would definitely recommend your program and services. Thank you so much for being there.

May 8, 2023

We are so grateful for all the incredible support we received from the foundation from gift cards, a shoulder to lean on, other people in the same shoes. This was a very challenging time to navigate while far away from home and with two small children but the support we received was priceless. Nina especially, she was truly an incredible resource and friend during our transplant journey.

April 23, 2023

The excellent support in navigating the unique challenges which Najmi faced was greatly appreciated. The way in which knowledge, experience and creativity were applied to solving his specific needs to a successful outcome was quite impressive.

April 20, 2023

We are so very thankful for all the help we have received from your foundation. It has helped tremendously. Thank you for blessing us! God bless all that you do.

April 10, 2023

Nina W. was wonderful in providing me with all the information and resources available through this program. The food gift cards helped offset the grocery bills during our stay in SF, and the parking vouchers were a tremendous help in cutting some of the costs of our appts at the Van Ness Campus! Although we didn’t take advantage of the Lyft services, it was nice to know that was also an option. The services and support relieved a lot of the stress so I could focus on my recovery. Nina really went the extra mile and stayed in contact with us the whole time we were in the CPMC apartments to make sure we had whatever resources we needed through the program. I would definitely recommend Health Navigator Foundation! Thanks!

April 3, 2023

This program was incredible! They provided resources, weekly check ins and kind words to help me get through the very challenging early parts of recovery from my surgery. I am and will forever be grateful for the additional layer of support that this program provided for me and my family. Having extra resources provided to help with groceries and everyday expenses as we adjusted to my new post surgery life is something that was immensely helpful for me and all of my family. Thank you for making my recovery easier and for all that you have done to help.

April 1, 2023

The Health Navigator Foundation was very helpful and supportive in providing financial assistance by way of Parking Vouchers, Grocery E-Cards and Gas Cards, which was extremely appreciated. In addition, I received a rollator walker with a seat for use during my recovery from my Liver Transplant. Thank you all so much!

March 8, 2023

I can’t say enough good things about the program.All of the doctors and nurses were wonderful to me and helped me get through trial in my life. I thank Doctor Herr and his team at CPMC for saving my life.My transplant nurse Noelle was so helpful and compassionate to my needs, I commend her and she deserves a huge raise and accommodation for her care for me.She was always there and helped me through my emotional struggles with my depression.Nina,my nurse navigator also was fantastic with her help and support during my needs. She was also always there with support, encouragement, understanding and her endless compassion. I thank CPMC and Sutter for saving my life and I will be forever grateful to the whole staff and I pray for all of them. Thank you and God bless you All.

Feb 16, 2023

I am so appreciative of this program! Having a Iiver Transplant was a great blessing and comes with a lot commitment and work that I am happy to do. It is hard and rewarding and my recovery is going amazing and I’m healing faster than expected. Help with gas, food and supplies gave me great relief. Nina is kind, helpful, delightful and the perfect person to work on this program. Thank you again for everything.

Feb 9. 2023

Ms.Nina Wi. and the Health Navagation Foundation. They have truly been a blessing. I was turned down going into a acute rehab facility by my insurance Co. This caused me to have to travel 50 miles, one way, from Antioch to San Francisco. So this is equivalent to 100 miles per day, round trip, twice a week. The Foundation has provided me with gas and food gift cards. What a well needed blessing! I had a Kidney and Heart Transplant November 19-20, 2022. Ms.. Nina also connected me with a person who can walk me through my post-transplant period which is priceless! I highly recommend the Health Navagation Foundation to anyone who would like to sow a seed into good ground! Very professional!

Jan 16, 2023

Nina was so helpful and just great! She constantly checked in with my daughter and was on top of all the questions we had and even offered resources we needed. Thank you for all the help during my recovery.

Jan 2, 2023

Pues si toda la atuda que me han dado pues si quita un mucho de estres porque si es de mucha ayuda lo que me estan mandando y se los agradesco mucho porque lo que me han mandado me ha seruido mucho, mucha, muchas gracias y que mi dios los ayude muchisimo para que nos sigan ayudarido a todos los nececitados. Muchas Gracias Nina.

Well if all the help that you have given me, it takes away a lot of stress because it is very helpful what you are sending me and I thank you very much because what you have sent me has helped me very, very, very much, thank you and may my God help you very much to continue helping all of us who need it. Thank you very much Nina.

December 16, 2022

Estoy satisfecho con la ayuda que proven en los momentos que los necesitamos muchas gracias por sus atención. Dios les Bendiga de parte Alfredo and Mayra happy Holidays. 

I am satisfied with the help you provide in the moments we need you thank you very much for your attention. God Bless you from Alfredo and Mayra happy Holidays.

December 9, 2022

This program and especially Nina has been amazing every step of the way since my discharge from the hospital. Everything they helped me with simply took so much pressure and stress I did not need out of my life. Thank you so much for everything! I would recommend this program to everyone I can!

Nov 22, 2022

Your services were extremely helpful in our time of need. The representatives were friendly and compassionate. The gift cards were very helpful as expenses were high. We weren’t aware of your program until after the transplant, so it was a wonderful surprise to have the extra help! Thank you!!

-Nov 3, 2022

It was overwhelming from the start to know that there were so many things my daughter and I would have to handle and deal with for my monthlong recovery post liver transplant. The HSN program helped us before we even started with the first lab and clinic visits. Ana and Nina both helped us greatly by reaching out and assuring us that help and assistance was on the way. We don’t live in SF so the coordination of lyft rides until transportation was secured was greatly appreciated. We appreciate the financial assistance with the Safeway gift certificates that helped greatly with my nutrition needs for appropriate food ( Diabetic needs) and Glucerna that all of the MD’s recommended. I had a very challenging time post transplant with having to be admitted twice for emergency when I needed two blood transfusions. The assistance we received for my daughter to help pay for parking for those all day emergency visits and hospital stays along with the numerous clinic visits was also highly appreciated. Both Ana and Nina were so welcoming and nurturing which is what we really needed during these trying times. I had a kidney transplant here theee years ago and there was no post op required. I’m so grateful that this program exists and hope that others will also be able to benefit from all of the services offered. Thank you.

Nov 2, 2022

I would definitely recommend your services, it is the best program I’ve ever seen, the teamwork with the doctors and team is amazing, your professionalism and care is wonderful. My heart is blessed by watching and being in the program. The Navigator Program has been so helpful and finding places for us to stay so we could come up here, we couldn’t afford it otherwise. All the resource vouchers and gas to get here. I’ve never seen a program like this. Thank you!

Oct 24, 2022

Health Navigator Foundation has been an invaluable resource for me during a time when I was ill and didn’t always know where to turn for information or resources. The support we received for essential items such as transportation, planning, and even assistance with food were extremely helpful. Nina, our coordinator, was always available to answer questions and assist with any issues we had.I am grateful that this service was available for us!

July 29, 2022

Program has been phenomenal and very helpful. Really appreciate you guys!

June 2, 2022

The program as it’s set up right now is best you could get! The most helpful was accessing the parking vouchers and gas cards as gas prices have risen tremendously during this time, and driving to the city can be very expensive.

Mar 9, 2022

Unexpected support when I needed it the most. The program helped me in ways I wasn’t expecting at all, and post transplant much easier for me to deal with. Thank you! Excellent program that delivers outpatient support.

Feb 8, 2022

Thank you for all the help you have given us. God bless you guys.

Feb 7, 2022

HNF is spectacular! I cannot tell you how much this was a blessing for us, especially for my wife as the caregiver to just have someone to talk to through the process. The resources for food and transportation were also a life saver as we have to commute over the bridge, in traffic, and the costs for food and parking in San Francisco can be so stressful. I can’t tell you how much this saved us in this difficult time. HNF and Ana are a blessing, and thinking abut her support makes me want to cry because of how much we appreciated her checking in and offering her services through the program. We swear by this program and cannot express enough how helpful this was for our family. With zero hesitation, we would highly recommend the program for anyone going through the LVAD process.

Dec 7, 2021

Helped me at discharge which is the most stressful time. Get one through the first month with food, gas and Parking vouchers for many medical appointments. Helped put food on the table and also helped me with gas and parking fees.

Nov 15, 2021

Support with transportation and food was so helpful given that we had to stay 5 hours away from home during the recovery. And although Ana and I speak different languages, her communication was excellent and translation tools worked seamlessly. I know that without the support of Ana and HNF resources, this would have been a much more challenging and difficult situation so I would recommend it to anyone going through the transplant process.

Oct 19, 2021

Having Ana check up on me was amazing. Just that added support was appreciated. The gift cards and vouchers were so helpful as a single person on social security disability. I just want to thank Ana and the foundation for everything and I look forward to being a mentor.

Sept 22, 2021

What I really appreciate about that program is the way they make you feel comfortable like you are part of the family. Judgement free and only one goal, to make our transition back to normalcy seamless and near worry free as possible. I just wanted to express my gratitude and respect to the Navigator Program. It is people like yourselves that restores my faith in the fact that there are selfless people that still genuinely care. So thank you very much from the bottom of my new heart.

Aug 13, 2021

It was great to have a single helpline to call for any issues related to transplant across departments. Nina followed up frequently to check status and helped us in contacting [another patient] and his family who went through transplant earlier. We are also trying to contact the donors family through the health navigator. As I mentioned earlier, having a single point of contact is a great thing. Special thanks to Nina, the coordinator from health navigators!

Mar 22, 2021

This program has helped me by guiding me through the after care process as well as giving me constant support and resources. This program has greatly changed my life around and has given me a second shot at life.

Feb 9, 2021

I was able to stay in SF near the hospital and doctors while I recovered. Having someone to call to ask questions was great and having food delivered was a blessing. I feel I recovered a lot quicker.

Jan 29, 2021

I can’t wait until I can get out and play tennis again but I need to build my strength and energy back up. It was wonderful to have someone help talk us through the process and what to expect along the way in terms we could understand. They were always there checking on both of us making sure that no only was I the patient doing well but so was my caretaker. The caretakers often get lost in the process and if they are doing well then your care is the best that it can be. The program worked with both of us and cared.

October 13, 2020

With the pandemic situation, things could have been really difficult without the help of Joy and this program. Thank you so very much!

April 16, 2020

Joy is a God send! She made every aspect of my recovery process easy and help me with my question and/or concerns.

February 26, 2020

My transplants and the support of the Navigator team has been instrumental in giving me a new life-quite literally.Navigator has made the whole experience as stress free as it could have been for both me and my carer.I have felt confident of progress and a successful outcome as a result of the support I have been given throughout,and the explanations and feedback that has always been available meant that I was never in the dark’ as to what to expect or might happen next.

August 02, 2019

Receiving a new heart when the old one was failing is akin to being reborn. Life appears much grander today than it has been in years. No longer am I looking at the future in finite terms. Life has the promise of being infinite and the future unwritten. But, getting here wasn’t easy. Making life-altering decisions without knowing what to fully expect is scary to say the least. Healthcare Navigators provided the much needed information of what is to be expected and, most importantly, help with all the critical details to ensure that post-transplant needs are arranged and met. It was not only a relief to me as the patient, but also a tremendous support for my wife who was my caretaker. It allowed the patient and caretaker to focus on recovering and not the peripheral obligations.

June 21, 2019