Navigating Your Recovery

Your Partner in Post-Surgical Success

"Health Navigator was instrumental to my recovery... when our needs were most pronounced. [They were] my guiding light before and after my heart transplant. I am forever grateful!”

"This program was incredible! … I am and will forever be grateful for the additional layer of support that this program provided for me and my family. ... Thank you for making my recovery easier and for all that you have done to help."

"I can't tell you how much this saved us in this difficult time. … We swear by this program and cannot express enough how helpful this was for our family. With zero hesitation, we would highly recommend the program for anyone going through the LVAD process."

"What I really appreciate about that program is the way they make you feel comfortable like you are part of the family. …It is people like yourselves that restores my faith in the fact that there are selfless people that still genuinely care. So thank you very much from the bottom of my new heart"

"I really did appreciate your support after and during my serious health episode. You deserve the best for what you do. Thank you for your guidance in an ocean of pain and distress."

"I can’t say enough good things about the program. ...Nina ... my navigator also was fantastic with her help and support during my needs. She was also always there with support, encouragement, understanding and her endless compassion.... I will be forever grateful."

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At the Health Navigator Foundation, we believe that everyone benefits from equitable access to resources that ensure the opportunity to achieve optimal health outcomes. By addressing social determinants of health, we empower recipients of navigation services on their path to recovery and well-being.

We were founded in 2018 with the aim of supporting patients facing complex life-saving surgeries for organ failure. We do this by assigning a health navigator and providing essential resources during the critical 4 weeks of recovery following hospitalization after surgery.

Patient Stories

Learn about their experiences partnering with the Health Navigator Foundation.

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What We Do

Navigation

We are there to help navigate you through your recovery post-transplant or LVAD following your discharge from the hospital or rehabilitation facility.

Our team understands the nuances of clinic days and is available to navigate you and your caregiver during procedures, laboratories, and clinic appointments.
We know your clinic schedule can be complex and overwhelming, and our goal is to help you and your caregiver feel confident in navigating your medical follow-up.
You may have had to relocate temporarily following your transplant, and navigating the local community may be overwhelming and a source of stress. We are here to help guide you so you can focus on your recovery.
We also maintain constant communication with your medical care team to help bridge any gaps.

Essential Resources

For individuals with qualifying income levels, we provide essential resources to allow those facing life-saving surgeries and their caregivers to focus on their recovery rather than worrying about ancillary costs of their illness. Patients with qualifying income levels are additionally offered basic resources including:

Food/meal support
Parking vouchers
Gas cards and/or Lyft rides
Short-term lodging
Caregivers

Peer Mentoring

Dealing with organ failure can be daunting and filled with uncertainty. We have found that individuals and caregivers in this position benefit greatly from speaking to someone who has been through the process of organ transplant or advanced therapies and can describe their first-hand unique experience.

Our peer mentors are in the unique position to provide feedback and encouragement because of their experience.

The Peer Mentor Program consists of Transplant and LVAD recipients and their caregivers who have completed training to mentor patients and their caregivers going through the process. Peer Mentor roles include:

Sharing their personal experience with the process
Explaining their recovery and life after the transplant procedure
Offering reassurance, emotional and educational support and non-medical guidance

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No Cost to You

Who We Are

KRISTA RAMONAS, M.D.

Medical Director

Board certified Physician and Surgeon since 2006

BS: Georgetown University
M.D.: Loyola University School of Medicine
Residency: Mount Sinai School of Medicine
Fellowship: University of California, San Francisco

DEBORAH FRANZON, M.D.

Clinical Research Consultant

Clinical Professor, University of California, San Francisco
American Board of Pediatrics Certified

BA: University of California, Berkeley
M.D.: University of California, San Diego
Residency: University of California, San Diego
Fellowship: University of California, San Diego
Advanced Fellowship Training: Stanford University

NINA WINTERSTEIN, LCSW

Program Director

BA: University of California, Berkeley
MSW: University of California, Berkeley

Ana Chow, LCSW

Interim Program Director

BA: University of California, Santa Cruz
MSW: Columbia University